“I love everything we’ve been doing together but I wish somebody was coaching my boss. She could certainly learn some of these skills!” exclaimed Diana.

“What’s going on?” I asked.

“She’s just impossible. She never listens to me when I go to her with a problem, she just tells me what to do and then goes back to checking email.”

“That sounds frustrating. What have you tried?”

“Tried? Are you kidding? I’ve had to come up with major workarounds so I can get things accomplished without dealing with her. It’s hopeless!”