You’ve finally managed to secure an appointment with someone you look up to as a leader. You’ve watched her TED Talks and read her articles. Getting an actual appointment was a long shot; you’re excited to be able to meet her in person. In fact, you’ve been working on some ideas for a new project that you can’t wait to get her perspective on.

You show up at her place of business, only to find a line of people outside her office, snaking down the hall. This is disconcerting and doesn’t fit with your image of how such a leader would manage her commitments, but, after all, she is a busy person and so important. You take your place in the line. After an hour, you are first in line.