What’s your definition of accountability?
We often think of it as something done by someone to another person. Even our language suggests that it’s a one-way street: “I’m going to hold you accountable for…”
I wrote a blog post on that topic in January 2024. In that piece, I commented on the pitfalls of believing it’s the leader’s responsibility to hold their people accountable. Instead, I proposed that accountability might be framed as a mutual set of responsibilities that are established by setting clear expectations & shared agreements up front. When agreements are broken (which is where accountability can get challenging), the parties explore and adjust without blame.
In my post, I wondered whether that notion might be too “pie in the sky” based on conversations with clients who manage significant performance issues.