Why Feedback Goes Awry and What To Do About It

Have you ever offered unsolicited feedback and had it blow up in your face?

Or spent hours preparing what you wanted to say then had it land badly even though you sugarcoated it?

Or tried time and again to get your point across about how someone’s behavior negatively affected you…only to end up in yet another  “groundhog day” argument?

Leader as Coach Mastery Program Holds Public Course

For the first time ever, Leader as Coach Mastery Program is being offered to the general public--after 10 years of being delivered to DoD and more recently, Airbus Americas. Please consider coming and share the flyer with your organization. 

This program has changed people's lives--professionally and personally. Space is limited, so register now! Contact me directly or download this flyer.

Facilitation team: Richard Karash and Deborah Reidy and Cynthia Way.

How To Stay Open When the Stakes Are High

Here’s a scenario that you may identify with. You’re sitting across the table from someone whose support you need to move ahead with an important project. Ten minutes into the conversation, you’re blindsided by that person’s objections. 

Maybe it’s a budget proposal to your board treasurer. Or an important sales presentation. Or a conversation with your partner about moving to a new community.  Whatever the specifics, the stakes are high and you’re under pressure.

For Those Who Are Left Behind

Thinning the Ranks

In early May 2015, the Massachusetts state system initiated an early retirement program for as many as 5,000 state employees, with possible additional workforce reductions to follow. It’s unclear how many people will be leaving. Estimates suggest that state agencies will lose from 5% to 20% of their workforce by June 30. That’s three weeks away.

The people who retire will take valuable knowledge and experience with them. Their leaving will also create big gaps in the social networks essential to accomplishing the work of the Commonwealth.

Integrity is Not Only "Nice to Have"

The unfolding FIFA scandal raises questions explored in many of my leadership programs:

  • What is the role of integrity in leadership?
  • Is integrity simply “nice to have” but not essential to sustained and effective leadership?
  • Maybe integrity actually interferes with business success?
  • What is integrity, anyway?

These are universal questions transcending the FIFA scandal, which I hope becomes a cautionary tale for leaders in many industries.

The Tortoise and the Hare

“What would you like coaching on today?” I asked Jonathan.

“Well, my team is working on an important project. Everyone wants this to succeed and we’re even aligned around how to make it happen. But a couple of team members are chomping at the bit to implement this in the next three months. The rest of the team believes we need to take it a bit slower. Everybody’s frustrated and it’s causing all sorts of tension.”

I Don't Have Time for This

It was February of 1990. I’d just walked into my office after a long drive from a meeting in Connecticut. Picked up the phone to check voice mail. There were three messages from Jim’s office manager, Karen: “Please call me as soon as possible.” “Please call as soon as possible.” “Call me immediately!” This was years ago, before everyone carried cell phones and was instantly reachable.